SHIPPING
The items will be dispatched within 1-5 working days of receiving cleared payment. We ship Worldwide with a tracking number. Delivery time depends on the country of destination.
RETURNS
The Customer has a period of 14 days to utilise the right of retraction with no reason. The starting point of this period is the date the Customer receives the order. If this 14-day period expires on a Saturday, Sunday or a public holiday, it is extended to the next working day.
Regardless of the retraction period mentioned above, the Customer has a period of 30 days from the date of the receipt of the order to return items that do not suit him/her. This does not apply to personalized items – we do not accept returns for personalized items.
All items must be returned in new condition, unused, undamaged, in their original packaging intact and without any writing on it.
A refund will be issued only for returned orders respecting the conditions mentioned above and will be made in 30 days after CrazySprouts receives the items, according to the method of payment of the returned order.
Please, send your returning order to the following address:
CrazySprouts
P.P. 4169
1001 Ljubljana, Slovenia – Europe
Shipping costs for all returned items are paid by the Customer.